On March 7, I had a hairstyle in your hair salon. I ordered to make a mainly curly hairstyle, but finally, your haristylist, Adam Chan, made an afro for me that was totally unsatisfactory.
After discussion with Adam, I agreed to have the mainly curly hairstyle which was shown on a hairstyle book. Later on, I fell asleep during hairstyling. After I woke up, I was highly shocked that Adam madehad given me an afro. I complained about it to him immediately. However, he said that he suddenly had an inspiration to think that an afro is more suitable for me. I required to remake my hairstyle, but he refused because he had a next booking.
I have being teased by my friends after wearinghaving this ugly afro. This hairstyle is totally unacceptable. And I think that Adam does not have any intention to solve my problem. I hereby require damages for my mental loss and your company's poor service.
Yours faithfully
Isamen
Reply by Angelina, Kimmy
Dear Isamen,
Re: Complaint about hairstyle service
Thank you for your letter of 7 March.
We are sorry for your dissatisfaction about our salon's hairstyle service. We agree that we should fulfill the customers' requirement in order to satisfy them.
We have asked our senior hairstylist Adam about this case. He admitted that he did not follow your instruction, this is because basing on his 10 years experience on hairstyling, he thought that afro is more suitable for you. We apologize for the ignorance of your instruction, and we have asked our hairstylist to follow our customers' instructions in future.
To show our sincerity on the mistake our hairstylist made, we are going to refund athe full amount you have paid, beside we would like to offer you a free Nano3.3 hair treatment next time. I hope you can accept our apologize and the remedy we offer to you.
Complaint about poor hairstyle service
On March 7, I had a hairstyle in your hair salon. I ordered to make a mainly curly hairstyle, but finally, your haristylist, Adam Chan, made an afro for me that was totally unsatisfactory.
After discussion with Adam, I agreed to have the mainly curly hairstyle which was shown on a hairstyle book. Later on, I fell asleep during hairstyling. After I woke up, I was highly shocked that Adam made had given me an afro. I complained about it to him immediately. However, he said that he suddenly had an inspiration to think that an afro is more suitable for me. I required to remake my hairstyle, but he refused because he had a next booking.
I have being teased by my friends after wearing having this ugly afro. This hairstyle is totally unacceptable. And I think that Adam does not have any intention to solve my problem. I hereby require damages for my mental loss and your company's poor service.
Yours faithfully
Isamen
Reply by Angelina, Kimmy
Dear Isamen,
Re: Complaint about hairstyle service
Thank you for your letter of 7 March.
We are sorry for your dissatisfaction about our salon's hairstyle service. We agree that we should fulfill the customers' requirement in order to satisfy them.
We have asked our senior hairstylist Adam about this case. He admitted that he did not follow your instruction, this is because basing on his 10 years experience on hairstyling, he thought that afro is more suitable for you. We apologize for the ignorance of your instruction, and we have asked our hairstylist to follow our customers' instructions in future.
To show our sincerity on the mistake our hairstylist made, we are going to refund a the full amount you have paid, beside we would like to offer you a free Nano3.3 hair treatment next time. I hope you can accept our apologize and the remedy we offer to you.
Yours sincerely.
Kimmilina